FAQs
Where do you deliver?
We deliver to the UK.
How long does it typically take for your products to be dispatched?
Orders are processed within 1-2 days and then dispatched within 1-2 days. Orders placed over the weekend are dispatched on Mondays.
Can I Change My Billing Or Shipping Information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at sales@immersehq.co.uk as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Once your payment has been received, we will send you a notification email to inform you about the order.
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I’m unable to complete my order on the Website. What do I do?
Please contact customer care on +443301538558
or sales@immersehq.co.uk We’ll be happy to assist you.
Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.
HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier’s system.
Business contact details
Company name: MWGA Ecommerce Ltd
Address: 128 City Road, London, EC1V 2NX, United Kingdom
E-Mail: sales@immersehq.co.uk
Contact Form: click here
Phone: +443301538558
Company number: 15406151
Customer service: Monday to Friday between 9:00 am to 5:00 pm.
Let customers speak for us
I was looking for this for my son for Christmas and found this company whilst looking. From start to finish the customer service was amazing. I ordered this and within 2 days it was delivered. Package and products all excellent. Matthew was excellent and provided email updates from moment of placing order and emailed when delivery was on way with an expected time of delivery included. I recommend using this company absolutely excellent service. Thank you Matthew il be using you again in the future.
I had Been looking for a fish tank staircase for awhile and had settled on the Hyte Y40 in Black(i know this is the red one but at the time of this review, the black was removed from sale due to being out of stock!) I found a few sellers online as well as Amazon and they all had the price for the black model inflated most of them being over £150!
I found immersehq because they seemed to be the only company that hadn’t blown up the price and i soon found out it’s because they care about their customers!
It’s because a great experience ordering my Hyte Y40 case from immersehq! I was contacted personally by Matthew (sales director) and he personally took care of my order. He kept me updated with my tracking, and even showed genuine interest into my purchase. I felt comfortable and confident that i was getting a good service. For context, my order was placed on Sunday evening, i received serval emails from Matt, and the case was delivered Tuesday morning. It was faster than amazon could deliver my new fans(non prime member)
Overall a great service and i would order from them again without hesitation. They are a newer company, and are building their stock and brand deals, but i have high hopes they will be competing at the top in short time.
