We currently deliver to the United Kingdom.

Orders are processed within 1-2 business days and dispatched within 1-2 business days after processing. Orders placed over the weekend are dispatched on Mondays.

Once you’ve placed your order, we recommend you avoid changing your billing or shipping information. However, if you need to make changes, please contact our Customer Service Department at sales@immersehq.co.uk as soon as possible during the order processing stage. If your package has not been dispatched yet, we can update your details. Once the package has been shipped, the shipping information cannot be changed while it's in transit.

Yes, we provide invoices. Once we receive your order and the payment has been processed, we will send the invoice to your email address.

After we receive your payment, you’ll receive a confirmation email notifying you that your payment has been successfully processed and your order is confirmed.

No, you don’t need to create an account to place an order. You can simply check out as a guest by providing the necessary details for us to process and deliver your order.

Yes, shopping on our website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. Your banking and card details are handled by the payment gateway and are not stored by us after the order is completed.

If you're having trouble completing your order, please contact our Customer Service team at +443301538558 or email sales@immersehq.co.uk. We’ll be happy to assist you.

Yes, we take the utmost care to protect your personal information. We do not share or sell your information to third parties. For more details, please refer to our Privacy Policy.

You’ll receive a confirmation email once your order has been shipped, along with a tracking number. If you just received a shipment notification, please allow 1-2 business days for the tracking information to be updated in the courier’s system.