ASUS

1. What regions do you ship to?

• We currently ship only within the United Kingdom. Future expansion to other regions is under consideration.

2. What are the shipping costs?

• £5.95 within the UK unless your order exceeds £500, in which case shipping is free.

3. How long does it take to process my order?

• Orders are processed within 1-2 business days (Monday to Friday). Orders placed after 12:00 GMT or on weekends are processed the next business day.

4. How long does delivery take?

• Delivery takes 1-2 business days. Free next-day delivery is offered, though delays may extend this to 1-2 business days.

5. What is the total time from order to delivery?

• Expect your order within 2-4 business days, factoring in processing and delivery times.

6. How will I receive tracking information?

• Tracking details, including the courier and tracking number, will be emailed after purchase. You can track your order via the website.

7. What if an item is missing from my order?

• Report missing items to sales@immersehq.co.uk within 7 days. We will provide a resolution promptly.

8. What couriers do you use?

• We work with different couriers based on pricing and reliability.

9. Is the shipment insured?

• Yes, all shipments are insured. Contact customer service for help with lost or damaged items.

10. Do you use sustainable packaging?

• Yes, we strive to use eco-friendly packaging materials.

1. What is the return window?

You can return products within 14 days of receipt without providing a reason.

2. How do I initiate a return?

Contact customer service at sales@immersehq.co.uk with your order number and reason for return. You’ll receive instructions and, if applicable, a prepaid return label.

3. Are return shipping costs covered?

Customers are responsible for return shipping unless the product is defective, damaged, or not as described.

4. What if my product is defective or damaged?

Contact customer service within 48 hours of receiving the product, including photos. We’ll cover return costs and offer a replacement or refund.

5. What is the timeline for refunds?

Refunds are processed within 14 days of receiving the returned product, credited to the original payment method.

6. Are there any exceptions to the return policy?

Custom or personalized items cannot be returned.

7. Can I cancel my order?

Yes, cancellations are allowed before shipping. If shipped, follow the return process.

For detailed terms, visit ImmerseHQ’s Refund Policy page.

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1. What payment methods are accepted?

ImmerseHQ accepts credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for installment payments.

2. Are my payments secure?

Yes, all transactions are encrypted to ensure security and privacy.

3. Can I use multiple payment methods?

The policy does not specify this; contact customer support for clarification.

4. What if there’s an issue with my payment?

Reach out to customer service via email or phone for assistance.

For more details, visit their Payment Policy page.

1. How can I contact customer service?

• Email: sales@immersehq.co.uk
• Phone: +44 330 153 8558
• Address: 128 City Road, London, EC1V 2NX, United Kingdom

2. What are the customer service hours?

Customer service is available Monday to Friday, 9:00 am to 5:00 pm.

3. How long does it take to get a reply?

You can expect a response within 24-48 hours during working days.

4. Where can I find additional help?

Visit our FAQ page for more information and common queries.

Are there any warranties or guarantees?

We offer all Manufacturer or seller assurances when it comes to warranties or guarantees.

Do you ship to my location?

We ship to anywhere within the UK currently.

Are the products authentic or certified?

All products are authentic and are certified by their manufacturer and/or distributor.

What are the terms and conditions?

Here is a link to our Terms of Service.